Services
Escrow Payment Service
Protect your money while the transaction is completed. Our escrow service ensures both parties fulfill their obligations before funds are released.
How It Works
1. Agreement
Buyer and seller agree on transaction terms: products, quantities, price, and delivery timelines.
2. Deposit
The buyer deposits funds into Mercazul's escrow account. The seller receives deposit confirmation.
3. Shipment
The seller ships the products and provides tracking information. Both parties can monitor shipment status.
4. Release
Once the buyer confirms satisfactory receipt, funds are released to the seller. In case of dispute, our team mediates the resolution.
Benefits
- Buyer protection: payment is not released until receipt is confirmed.
- Seller security: funds are verified before shipment.
- Full transparency: both parties have visibility into transaction status.
- Dispute resolution: dedicated team to mediate conflicts.
Frequently Asked Questions
How much does the escrow service cost?
The fee ranges from 1.5% to 3% of the transaction value, depending on the amount and agreement conditions.
How long are funds held?
Funds are released within 48 hours of the buyer confirming receipt.
What happens if there is a dispute?
Our resolution team reviews evidence from both parties and makes a fair decision. The typical process takes 5 to 10 business days.